What are the 3 major steps in the event handler process?
(1) An event or action occurs, like a call being disconnected. The telephony switch forwards the events to the communications middleware server.
(2) The middleware server, like CTI middleware will forward the event to the communications client business service.
(3) The communications client business service processes the event and executes any actions defined in the config data, or forwards the events to business service methods, or Siebel VB of Siebel eScript code.
Detail: In Administration – Communications screen, you can define the actions to be performed when a particular communications event is received. Such actions are invoked immediately upon receipt. Event Handlers specify what kind of events from the communications system will be processed & specify which event response will be called.
